Pathways Product Documentation

Firewall Rules

Pathways Firewall rules document.
View Document

Spanish Language Support

Use Pathways now in Spanish.
Now you can choose to have Pathways display in English or in Spanish.

Select your Language

With just a few clicks you can now select your language of choice.

Send invitations in Spanish

Send SMS invites to new countries.

Chat with patients and guests

Chat on mobile devices during your consultation.
Easily chat and even share URLs during your consultations.

Share files and images

Patients and guests can now share files and images.
From a mobile device, patients can now share files and even capture images directly from their device and add them into the consultation.

Waiting room sorting.

Get things in order.
Users can now change the order in which their waiting rooms are displayed. Clicking on the up and down arrows located on the right side of any waiting room container will move the room up or down in the list respectively.

Post consultation surveys.

Your feedback is important.
After completing a consultation, participants will see a new button on the Consultation Complete screen that can be used to give GPT valuable feedback about their consultation and Pathways experience.

Pathways Features

See the features that Pathways has to offer.

  • Unlimited Consultations

Unlimited consultation minutes and sessions.

  • Guest Invitations

Send invites to patients via email and/or SMS.

  • Web Based

No software to install and maintain.

  • Patient Queue

Start consultations when you’re ready.

  • Unlimited Waiting Rooms

Create as many waiting rooms as you need.

  • Text Chat (3.1)

An easy-to-use chat interface that can be used during consultations.

  • Consultation History

See a list of completed consultations. *PHI removed after 24 hours.

  • 24/7 Tech Support

Phone and email support available 24/7/365 at no additional cost.

  • End-To-End Encryption

All consultations are encrypted using 128-bit AES encryption technology.

  • Adaptive Quality

Video and audio quality adjust on the fly to keep your consultations alive.

  • Image Capture

Capture anything on screen as a JPG image during your consultations.

  • Group Consultations

Invite additional participants to ongoing consultations.

  • Screen Sharing

Share your screen with participants.

  • File Sharing

A simple drag-and-drop interface allows participants to share files.

  • Custom Intake Forms

Create custom intake forms and assign them to your waiting rooms. Create unlimited forms.

  • Shared Rooms

Subscribe multiple providers and support staff to any waiting room for easy workflow management.

  • Transfer Calls

Transfer patients between waiting rooms.

  • Metrics Reporting

See how many calls have been completed for your organization and users.

  • User Roles

Take advantage of roles like Support Staff and Organization Manager for advanced management.

  • Walk-In Waiting Rooms (3.1)

Set active days and times, get a publicly accessible URL for any waiting room.

  • Mobile Device Friendly

Accessible on most mobile devices.

  • Consultation Summary Report

Download a PDF or ZIP report of any of your completed consultations. *PHI removed after 24 hours.

  • Signed BAA

A signed BAA is available upon request at no additional cost.

Check out our Pathways information flyer.

Pathways Features (pdf)